Do-not-call policy.
If you don't want calls or texts from Streta, tell us once, in any words, on any channel, and we stop. This is our written policy for those requests. A copy of this policy is available upon demand: it's published here, and we'll send it to anyone who asks.
How to make a request
- On a call. Tell the voice on the line to stop calling.
- By calling back. Call our official number, (512) 729 9098, and say so, or leave a voicemail.
- By text. Text STOP to any number that texted you or that you saw on your caller ID. Text the official number if you aren't sure which.
- By email. Write to hello@streta.ai with the phone number you want closed.
You don't need a keyword. Stop, don't call, take me off, remove this number, no more: any wording a reasonable person would read as a request to stop counts. You don't owe us a reason, and we won't ask for one.
What happens when we get it
The number goes on our do-not-call list the moment we receive the request. The rule gives a company ten business days. We don't use them. From receipt, that number can't be dialed or texted by us for any client, on any list, and no client can switch it back on.
A request locks both numbers: the one it reached us from and the business line we had listed for you. If you reply from a different phone than the one we called, both are closed.
A request left on voicemail or sent by text after a call is honored the same way, when it arrives. A stop request ends the matter. We pass it to the client whose list the number came from, on the row, so their outreach can honor it too.
How long we keep it
We keep every do-not-call record for at least five years (47 CFR 64.1200(d)(6)). Nothing in our systems deletes one before then. Without the record, we couldn't keep the promise.
Who this covers
Every call and text Streta places or sends, for every client, to every number. It covers business lines and any line that turns out to be a home. If you ask on behalf of a business, tell us which number and we'll close it.
The rule behind this page
The Federal Communications Commission asks any company that makes calls to keep a written policy for do-not-call requests and to make it available upon demand (47 CFR 64.1200(d)(1)). This page is that policy.
More on what we collect is in the privacy policy, and the service is described in the terms.